For 360 Blue—a trailblazing company managing over 900 high-end homes across Florida's Emerald Coast—the challenge was delivering a luxury guest experience while keeping operations efficient, especially on turn days.
With customers expecting five-star service from booking to check-out, the senior leadership team monitors industry innovation, identifying tools to absorb into their tech stack. And when they found sojo, they realized they wouldn't need to think about amenities at all. The entire process is automated from beginning to end.
The result? 360 Blue now saves 192 hours a month.
The Challenge: Complex Turn Days at Scale
All of 360 Blue's properties are different. The quantity of products changes depending on the number of bathrooms, bedrooms, and guests staying in the house. This made the amenities process surprisingly time-consuming.
During every check-in and check-out, each property needs to be thoroughly inspected to meet the expected high standard. All amenities need to be replenished. And this has to be done quickly to avoid delays for guests.
Before sojo, this was a long and expensive process:
- In-house teams tracked guest check-ins, check-outs, and occupancy numbers across all properties in real time
- They communicated with four to five different suppliers
- They ordered products from each supplier and managed stock levels
- Warehouse teams picked the amenities that corresponded with each property
- Finally, they dispatched them with the cleaner before the property was inspected
Due to different combinations of products required—and the potential for mistakes—property checks took longer than necessary. A small number would fail first inspections, resulting in occasional late guest check-ins and even more stressful turn days for the team.
The Solution: Full Amenity Automation with sojo
360 Blue became aware of sojo's automated platform and its ability to manage the entire amenities process. The prospect of removing the time-consuming job of ordering, storing, and managing amenities—while speeding up turn days—was very appealing.
As soon as they started working with the sojo team, it became clear the partnership would be excellent. sojo specialists provided insight and perspective, highlighting processes that could be changed or automated to simplify operations.
Once we realized a significant amount of time and labor could be saved through automation, the aspect of sojo's solution that was really ground-breaking for us was the company's integration with our software.
360 Blue runs on Track, a market-leading property management software built for vacation rental operators. sojo integrates directly with Track and pulls reservation data automatically. That way, the right products ship to the right properties at the right time without any manual input.
The sojo team packages the correct amount of product per property and dispatches it to 360 Blue's warehouse automatically. Pre-packed amenities, boxed and allocated to each property, are delivered before guest check-in without staff needing to do anything. Properties turn faster, and guests have a better experience.
The Results: 192 Hours Saved Per Month on Turn Days
sojo has sped up turn days while saving 360 Blue a huge amount of energy and labor.
Time savings breakdown:
- 1 hour per day no longer spent talking to suppliers
- 48 hours per week saved on making amenity kits
- 10 minutes saved per rental for cleaners
- Part-time staff no longer needed during peak season
Operational improvements:
- Inspection times reduced by 3-5%
- Failed inspections reduced by 3-5%
- Late check-ins reduced by 3-5%
Hours that used to be spent on a relatively easy but time-consuming task can now be dedicated to more important areas—like spot-checking linen and improving inventory control.
Beyond Time Savings: Branded Amenities and Warehouse Efficiency
360 Blue recently moved to sojo's add-on service for branded products. Working closely with their marketing and design team, sojo created unique 360 Blue products that match the look, feel, and "other senses" they portray to guests.
The team no longer communicates with different suppliers, re-orders products, or organizes stock. They simply wait for sojo deliveries to arrive and pass the box of products to the cleaner. It couldn't be easier, especially on turn days.
Automating amenities has other advantages too. The warehouse no longer stores products in bulk, so they've repurposed space to make other processes more efficient. There's now more room to pack and prepare linens for cleaners.
Using one provider, receiving one delivery, on one van also benefits the environment—cutting down on emissions and reducing waste by ordering only what's actually required.
A Transformation That Exceeded Expectations
sojo has transformed our operations. Not only has it spared us a time-consuming and expensive task, our staff are also much happier as they can focus on more meaningful activities. Automation has eradicated human error resulting in almost faultless delivery for guests.
During early talks with sojo, I was optimistic of the results but the reality totally exceeded my expectations. I knew that there was an opportunity to improve our service and save a lot of time and energy but that went a lot further than I thought.
Explore What sojo Can Do for You
360 Blue went from juggling multiple suppliers and 48 hours of weekly kitting to a fully automated amenity operation. Your team could be next.
Request your free sample kit now, and see the difference it can make on your turn days.
Vacation Rental Amenity Automation FAQs
How much time can amenity automation save large property managers?
Results depend on portfolio size. 360 Blue, which manages 900+ luxury vacation rentals, saves 192 hours per month after switching to sojo—including 48 hours per week previously spent making amenity kits.
How does sojo integrate with property management software?
sojo creates an API connection to your PMS, pulling booking data including check-in/check-out dates, guest counts, and property details. Amenities are then pre-packed and shipped automatically—no manual ordering required.
Can amenity automation improve turn day inspections?
Yes. 360 Blue saw inspection times, failed inspections, and late check-ins all reduced by 3-5% after implementing sojo. Pre-packed, property-specific kits eliminate the guesswork and reduce errors.
Does sojo offer branded amenity products?
Yes. sojo works with your marketing and design team to create custom-branded products that match your brand's look and feel—elevating the guest experience and reinforcing brand consistency across every property.
How does amenity automation reduce warehouse storage needs?
With sojo, you no longer store bulk products. Amenities arrive pre-packed for each reservation, freeing up warehouse space for other operations like linen preparation.
