Effortless sustainability for every stay.

The sojo Refill process is designed to be simple, efficient, and tailored to your properties' needs. Here's a step-by-step breakdown:

• Discovery Phase: We start with a kickoff call to understand your properties' unique needs, existing amenities setup, and operational workflow. We'll discuss things like who will handle refilling the products and where they’ll be stored. This helps us understand how sojo Refill can seamlessly integrate into your operations.

• Configuration Phase: After the Discovery phase, we plan out the best way to set up refills for your property. Whether it’s bulk storage in a central location or individual property storage, we’ll create a plan that works for your unique setup. We also offer training to your cleaning staff so everyone knows how to manage the refill process effectively.

• Production Phase: Once the configuration is finalized, we create custom-branded labels and get all your refill products ready for rollout. Everything is packaged and prepared so that your properties are ready for activation.

• Activation Phase: During the activation phase, we help guide the installation of refill stations across your properties. We activate the smart inventory management system to start tracking predicted usage and make sure you always have enough products without overstocking.

• Maintain Phase: We continue to support you after going live. Our inventory system monitors stock levels in real-time, and we’ll automatically send refills as needed. Our team is always here, ready to offer guidance or make adjustments if needed, to ensure sojo Refill is running smoothly.

The kickoff call is the start of our partnership. During this meeting, we’ll discuss:

• Your current amenities setup

• Who will be responsible for managing the refill products

• Where the products will be stored

• Any specific challenges or needs you have

This information helps us tailor the refill solution to fit seamlessly into your existing operations.The kickoff call is the start of our partnership. During this meeting, we’ll discuss:

• Your current amenities setup

• Who will be responsible for managing the refill products

• Where the products will be stored

• Any specific challenges or needs you have

This information helps us tailor the refill solution to fit seamlessly into your existing operations.

We know every property is different. During the Configuration phase, we work with you to design a refill solution that matches your properties’ needs. This includes deciding where products will be stored, how they’ll be distributed, and creating a custom schedule for restocking. You can think of us as your industry consultant whose vast knowledge and experience in onboarding refillable solutions gives insight that’s leveraged to create a custom plan for you. Our team is here to eliminate the need for guesswork and reduce operational complexity all while prioritizing your guests so you can see an increase in repeat bookings and exceptional 5-star reviews.

Our predictive algorithm, known as PAR (Predictive Automated Refills), is activated after installation. PAR calculates your restocking needs to maintain a healthy stock of products on site, ensuring they are always ready for use and perfectly aligned with your needs. The system tracks the usage of products to make sure you always have the right amount of inventory—never too much or too little. Automatic refills are triggered based on consumption rates to make things simple for you. PAR can be adjusted after learnings after activation but we’ve found that 99% of clients approve of the accuracy upon initial activation.

Our partnership doesn’t end after installation. We offer ongoing support through:

• Inventory Management: Our smart system tracks product use and automatically sends refills before you run out, so you never have to worry about stock levels.

• Regular Check-ins: We’ll periodically check in to gather your feedback and make any needed adjustments to the refill plan. If any issues arise, we’re here to help troubleshoot and ensure your refill system works seamlessly.

We use smart inventory technology that tracks the usage of each product at your properties. This way, we can predict when you’ll need refills and send them before you run out. Plus, we work with your team to make sure stock levels are always optimized—neither too much nor too little.

We customize our refill program to fit seamlessly into your existing operations. Whether your cleaning staff, inspectors, or other team members handle the refilling, we ensure they are properly trained. Our approach includes practical solutions that work with your workflow, making the process as smooth as possible.

• Sustainability: Reduce plastic waste by switching to high-quality, refillable products.

• Cost Savings: Lower operational costs by eliminating single-use plastics and overstocking.

• Guest Experience: Offer a luxurious experience with premium amenities that align with your sustainability values.

• Elevated Branding: Standout with custom-branded bottles that function as in-home marketing opportunities for every reservation, especially those booked through distribution channels like Airbnb.

sojo Refill works well for properties of all sizes—from vacation rental management companies with hundreds of homes to boutique hotels. If you’re looking to reduce waste, save on operational costs, and offer a sustainable experience for your guests, sojo Refill is the perfect solution for you.

Getting started is easy. Contact our team to schedule a Discovery call, and we’ll guide you through each phase—from setup to ongoing support—making sure sojo Refill fits perfectly into your property’s operations.