How sojo’s Refill Program became a logistics lifeline for a high-demand vacation rental operation at 8,000 feet.
Fast Facts
| Company | Grand Welcome Mammoth Lakes |
| Franchise | Grand Welcome |
| General Manager | Stuart Macheske |
| Market | Mountain / Remote Destination — Mammoth Lakes, CA |
| sojo Program | Refill Program (bathroom + kitchen amenities) |
| Properties Managed | 100 |
| sojo Customer Since | August 2024 |
For Stuart Macheske and the team at Grand Welcome Mammoth Lakes, staying guest-ready in a remote mountain market requires a different level of operational planning.
In Mammoth Lakes, located 8,000 feet above sea level, there’s nowhere to “run out” for supplies. Deliveries are unpredictable. Winter storms slow everything down. Amazon doesn’t deliver to Stuart’s office, which once meant hauling packages from the post office in 4 feet of snow — during the middle of peak season. And when the team was managing upwards of 190 bookings a week, running out of bathroom or kitchen amenities wasn’t just inconvenient — it was an operational problem.
" If I run out, I don’t have a Walmart I can go to. It’s 3 hours away." - Stuart Macheske, General Manager at Grand Welcome Mammoth Lakes.
That’s where sojo’s Refill Program changed the game. Not just as an amenity solution — but as a logistics system built to help their team stay ahead.
Learn how sojo’s Refill Program helps vacation rental PMs automate amenity restocking at scale.
Before sojo: Mini Bottles, Inventory Chaos, and Unpredictable Deliveries
Before switching to sojo Refill, Grand Welcome Mammoth relied heavily on mini bottles and manual inventory management.
Like a lot of PMs, that meant piles of cardboard boxes, inconsistent stocking, and very little visibility into what was actually being used across properties.
It was very difficult to keep track of about 10,000 mini bottles every month.
The challenge wasn’t just keeping homes stocked. It was managing inventory in a market where replacing supplies quickly isn’t always possible.
In Mammoth, even standard deliveries can become operational headaches.
That reality made tighter inventory control and reliable replenishment critical.
The Solution: A Refill Program Purpose-Built for Vacation Rental Operations
Grand Welcome Mammoth now uses sojo’s Refill Program for bathroom and kitchen amenities across its properties.
Instead of managing thousands of individual bottles, homes are stocked with reusable dispensers that housekeeping teams replenish using refill pouches. sojo tracks booking activity and inventory usage to automatically trigger replenishment shipments before stock runs low.
For a remote market like Mammoth, the automation isn’t a nice-to-have. It’s essential.
For Stuart, one of the biggest improvements was simply reducing operational clutter.
"It stocks easier than having piles of cardboard boxes full of hundreds of little mini bottles." - Stuart Macheske.
The transition required some operational retraining — especially during busy season — but the process quickly became smoother with support from sojo’s client success team, who work directly with PMs to dial in inventory thresholds, shipment timing, and backup stock based on each market’s unique needs.
sojo keeps us stocked and taken care of with their refill program and deliveries right to our door. In a remote market like Mammoth, that’s everything.
Curious how sojo works across your properties?
Life After sojo: More Visibility, Less Chaos
Since switching to sojo Refill, Grand Welcome Mammoth has built a more predictable and scalable amenity operation. The team has tighter inventory visibility, fewer last-minute scrambles, and more confidence heading into busy seasons.
For Grand Welcome Mammoth Lakes, refillables weren’t just about sustainability or aesthetics. They solved real operational problems.
The biggest improvements:
- Less inventory chaos
- Easier housekeeping workflows
- More visibility into stock levels
- Better preparation heading into peak seasons
- More consistent guest experience
And in a market where delivery windows are unpredictable, having automated replenishment and backup inventory has created real operational peace of mind.
Team, Guest, and Owner Response
For Stuart, product quality also mattered. Before fully rolling out sojo Refill across properties, he tested the products himself for a month — and liked them enough to confidently put them in his properties.
Like any operational change, switching from mini bottles to refillables came with an adjustment period for housekeeping teams. But once the process was established, adoption improved quickly.
Guest feedback has been consistently positive — especially in a market like Mammoth, where visitors tend to have high expectations around quality and presentation.
Homeowner response has also been strong, with even Stuart’s more detail-oriented owners responding positively to the upgraded products and improved consistency across properties.
Lessons for Other Property Managers
After a busy winter season, Stuart’s advice for other PMs approaching peak season is simple: prepare early. Especially in remote markets.
"I’m going to pull double what I think I need before busy season." - Stuart Macheske.
That proactive planning with the sojo team — combined with automated restocking and tighter inventory management — helps his team stay ahead instead of reacting once homes are already low on supplies.
And in mountain markets, that difference matters.
Ready to make turn days suck less?
Frequently Asked Questions (FAQs)
What is sojo’s Refill Program for vacation rentals?
sojo Refill Program automates amenity replenishment for vacation rentals using booking-based forecasting and automatic refill shipments — helping PMs stay stocked without manually reordering inventory.
Most refill systems are built for households or hotels. sojo Refill is built specifically for vacation rental operators managing multiple properties at scale.
How does sojo work for PMs in remote or rural markets?
For PMs in remote destinations — like ski towns, mountain resorts, or rural markets — sojo ships directly to the door, on a scheduled cadence to help teams stay stocked without emergency supply runs or manual inventory tracking.
What amenities does sojo supply for short-term rentals?
sojo supplies bathroom amenities, kitchen essentials, paper products, laundry items, pantry staples, and other guest-ready supplies for vacation rentals.
How is sojo Refill customized for my property?
sojo tailors refill forecasting and shipment timing based on your reservation volume, product usage, property count, and market needs.
What support does sojo provide after setup?
Every sojo customer works with a dedicated support team that helps manage inventory thresholds, shipment timing, forecasting, and operational adjustments throughout the year.
