FAQs

sojo is an amenity system built specifically for vacation rental operators. We connect to your PMS, use your reservation data, and automate the way amenities are selected, organized, and delivered for each stay.

Instead of manually ordering, stocking, and tracking supplies across properties, sojo uses the information you already have to keep homes consistently guest-ready.

The products matter. The system behind them is what makes it scalable.

Most customers are fully stocked and running within 1–2 weeks of kickoff.

If you’re adding custom branding, that timeline typically extends to about 30 days to allow for packaging design, approvals, and production.

We guide you through the setup so there’s no guessing about what needs to happen next.

Onboarding includes:

• Connecting to your PMS
• Selecting the products you want to receive for each stay
• Finalizing account details like shipping location
• Training your team on how amenities will arrive and be stocked

You’ll work with a dedicated sojo team member who ensures everything is dialed in before launch.

We use data you already rely on to run your business, including:

• Property details (bathroom count, in-home features like Keurig vs. drip coffee)
• Reservation data (check-in/check-out dates, stay length)
• Guest tags (owner stays, VIP guests, pet stays if indicated)

It’s totally up to you! You choose your default product selections and define any special programs (for example, adding a pet bundle when a pet fee is present).

Once those rules are set, sojo automatically applies them to each reservation based on the booking data and ships the correct products for every stay.

sojo updates in real time.

If a reservation is canceled, modified, or extended, the system adjusts accordingly so amenities remain aligned with the updated stay.

Last minute bookings are covered, as well, with our smart backstock replenishment. When something gets missed, you’ll get extras included in your next shipment to replace the items you had to pull from your backstock for that last minute stay.

We offer bathroom, kitchen, pantry, refill, and gift items designed specifically for vacation rentals.

All of our products were designed with short stays and frequent turnovers in mind. Everything is purpose built and hand selected just for vacation rental managers.

Our bathroom and kitchen products are formulated with modern guest expectations in mind.

Items in that category are:

• Vegan
• Dye-free
• Cruelty-free
• With BPA-free or biodegradable packaging (where applicable)

We prioritize high-quality formulations and materials that feel elevated in the home while aligning with current consumer standards.

Most of our bathroom, kitchen and pantry products arrive kitted by room, not as loose individual items.

That means no counting shampoos, no sorting soaps, and no stuffing Ziploc bags before a turn. Everything is pre-counted, pre-packaged, and organized so your housekeepers can grab the kit and install it in minutes.

Yes. And, we go way beyond just adding your logo. Our in-house packaging design team will create custom designs leveraging your logo, colors, messaging and brand esthetic to create something that feels uniquely you.

Bonus: We will include a QR code and messaging on all of your packaging to help drive toward your marketing goals — from direct bookings to generating reviews.

Most custom branding projects are completed within 30 days. Our goal is to set you live with sojo using your custom branded products.

Branded amenities reinforce who the guest is staying with and create a consistent in-home presence.

They can also support operational and marketing goals like:

• Driving direct bookings
• Encouraging reviews
• Strengthening brand recognition with owners

No — it simplifies it.

Amenities arrive organized and labeled so cleaners can grab what they need and stock efficiently. There’s no need for them to calculate quantities or track inventory.

During onboarding, we’ll work with you to understand how your team operates today, and set sojo up to support and streamline those workflows.

No. You decide what gets sent, when it gets sent, and how it’s branded. sojo simply executes based on the rules you’ve defined.

No. sojo works for portfolios of all sizes — from operators just getting started to large, multi-market teams.

For smaller operators, sojo removes manual work early and builds strong systems from day one. For larger portfolios, it replaces the inventory chaos that naturally grows as you scale.

The pain might look different at each stage. The solution is the same: a system that handles amenities without adding more work.