Resort operations and amenity automation become essential when you're managing a high-volume property where 2-bedroom condos and 7-bedroom estates live side by side. And at Sunriver Resort in Oregon, every turn day has its own curveballs.
For Lance Baptiste, Director of Operations, guest amenities were becoming a drag. Inventory tracking, mid-week supply runs, and manually packing kits were pulling focus from bigger priorities.
"We had to go in, place the orders, and manage the logistics ourselves," he said. "It really cut into our time."
So they made a change.
The Problem: Too Much Time on the Wrong Things
Before partnering with sojo, the ops team handled their amenities manually:
- Kits packed in-house
- Inventory tracked across spreadsheets
- Inspectors expected to fill gaps while juggling other tasks
Running out of stock was a constant worry, especially on peak Saturdays. Every extra supply run added pressure to a team already stretched thin.
The Shift: Amenity Automation That Just Works
When they partnered with sojo, the guesswork disappeared. The platform now syncs with their reservation calendar to anticipate needs, ship pre-packed amenity kits automatically, and keep every home stocked without the scramble.
Here's what changed:
- Time back for the team
- Automated amenity planning
- Pre-packed kits matched to each property
- Fewer errors, faster installs, smoother turns
"It's been great. One less thing we have to focus on. Now we don't even think about it—it just works."
Big Win: Less Burnout, Better Housekeeping Morale
Lance's team didn't need to hire more people. They just needed better tools. And with automated amenity deliveries, former kit-packers now focus on higher-value work. Inspectors aren't scrambling to chase down missing supplies, and the stress of "making it work" is long gone.
"It's made a big difference for morale—especially in housekeeping. Those team members are hard to retain. This helps."
Why Sunriver Sticks with sojo
- Less strain on housekeeping
- 2+ days of labor saved every week
- Fewer supply runs, fewer mistakes
- Elevated guest experience, every time
- Pre-packed kits that match each property
Let’s Take Amenities Off Your Plate for Good.
Sunriver Resort went from stockouts and spreadsheets to automated deliveries that just show up. Now, their team stays focused, and their turns stay smooth.
Grab your free sample kit here, and see what hands-off amenity management looks like.
Resort Operations Automation FAQs
How do resorts automate amenities?
Resorts can automate amenities by syncing their reservation calendar with a fulfillment platform. Pre-packed kits ship automatically based on upcoming turnovers—eliminating manual ordering, inventory tracking, and last-minute supply runs.
How can resorts prevent stockouts during peak season?
Automated amenity planning anticipates needs based on reservation data. Kits arrive before turnovers, so teams aren't scrambling on busy Saturdays or making mid-week supply runs.
How does amenity automation reduce staff burnout in hospitality?
By removing manual kitting, inventory tracking, and supply coordination from housekeeping's plate, teams can focus on higher-value work. Sunriver Resort reported improved morale—especially among housekeeping staff, who are often hardest to retain.
What are pre-packed amenity kits?
Pre-packed kits contain all the supplies needed for a specific property, organized and labeled for easy installation. They arrive ready to go—no sorting, no assembly, no guesswork.
Does sojo work for resorts with mixed property sizes?
Yes. The platform adapts to each property's needs, whether it's a 2-bedroom condo or a 7-bedroom estate. Kits are customized based on property details and reservation data.
