Managing vacation rental turnovers at scale requires precision. When you're responsible for 700+ vacation rental properties spread across the West Coast, every missed item or extra trip back to the warehouse adds up fast.
This case study shows how Vacation Rental Collective streamlined their turn day process with sojo—reducing stress, cutting guest complaints, and freeing their housekeeping teams to focus on what matters most.
Company Profile: Vacation Rental Collective (VRC)
| Location | West Coast |
| Market | Luxury vacation rentals |
| Property Count | 700+ |
| Employees | 45+ |
| Average Property Size | 3 bedrooms, 2 bathrooms |
| Average Nightly Cost | $300 |
| Amenities Offered | LUX half bathroom, LUX full bathroom, LUX kitchen |
Before sojo: A Typical Turn Day at VRC's Vacation Rental Properties
Prior to implementing sojo, typical turnover days were chaotic. Housekeeping contractors had to juggle not only the turn of the home but also ensuring they had the right supplies for all their cleaning assignments that day.
Preparation
Most properties are approximately a 25-minute drive from the warehouse or storage facility. Any oversight in bringing the correct supplies—toilet paper rolls, clean sponges, amenities—led to added stress and extra travel time on an already busy day.
Housekeeping teams weren't simply cleaning homes. It was more than that. They were making time-consuming trips back and forth to retrieve missing supplies necessary for the guest's stay.
Installation
Time flies on turn days, especially on a tight schedule. Without pre-assembled kits or a grab-and-go system, confusion crept in. This resulted in inconsistent installations, forgotten items, and a lack of fresh supplies being left for guests.
After sojo: A Typical Turn Day at VRC's Vacation Rental Properties
Since implementing sojo, the team's turnover days have radically transformed. With sojo automating supply management, housekeeping partners can now concentrate on the most critical aspect of their job: cleaning the home.
This has significantly reduced preparation time before each reservation. VRC has also experienced a substantial decrease in guest calls reporting missing starter supplies.
Automating with sojo
With sojo's integration with Escapia, VRC connected its reservation calendar and chose which amenities to place in each home. Of the vacation rental amenities offered by sojo, VRC utilizes: Lux Curated Package and Custom Packaging.
Preparation
Gone are the days of manually tracking inventory and running back between the warehouse and the property to ensure all rooms have amenities. This saves the team significant time and stress.
Installation
Housekeeping teams assemble the kits in each room and focus their time on turning the home before the next check-in. No guesswork. No missing items.
For us it added consistency and ease having the ability to control what was going into each of the homes. We are able to custom brand our amenities which is huge because while we run a decentralized operation this promotes brand consistency across the board. Since implementing sojo, our turndays have radically transformed.
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Vacation Rental Turnover Management FAQs
What is vacation rental turnover management?
Vacation rental turnover management is the process of preparing properties between guest stays—including cleaning, restocking amenities, and ensuring everything is guest-ready before check-in.
How can property managers reduce turn day stress?
Property managers can reduce turn day stress by automating amenity ordering and delivery, pre-kitting supplies for each reservation, and integrating their PMS with a supplier like sojo to eliminate manual inventory tracking.
What causes inconsistent amenity installations?
Inconsistent installations often result from manual processes, lack of pre-assembled kits, and housekeeping teams juggling too many responsibilities on tight schedules. Automation and color-coded, room-specific kits solve this problem.
How does sojo integrate with property management software?
sojo integrates with property management software like Escapia to sync reservation calendars automatically. This allows amenities to be pre-kitted and delivered timed to each turnover without manual input. You can see all PMS integrations available here.
