From stockouts to streamlined: How Sunriver Resort took amenities off its plate
Managing a high-volume resort like Sunriver—where 2-bedroom condos and 7-bedroom estates live side by side—means every turn day has its own curveballs.
For Lance Baptiste, Director of Operations, amenity management was becoming a drag on the whole operation. Inventory tracking, mid-week supply runs, and manually packing kits weren’t just inefficient—they were pulling focus from bigger priorities.
“We had to go in, place the orders, and manage the logistics ourselves,” Lance said. “It really cut into our time.”
So they made a change.
The problem: Too much time on the wrong things
Before sojo, Sunriver’s ops team handled everything manually:
Inventory was tracked across spreadsheets
Kits were packed in-house
Inspectors were expected to fill in the gaps—while juggling other tasks
Running out of stock was a constant worry, especially on peak Saturdays. And every extra supply run added pressure to a team already stretched thin.
The shift: Amenity automation that just works
When Sunriver partnered with sojo, the guesswork disappeared. sojo now syncs with their reservation calendar to anticipate needs, ship kits automatically, and keep every home stocked without the scramble.
Here’s what changed:
✅ Automated amenity planning
✅ Pre-packed kits for every property
✅ Time back for the team
✅ Fewer errors, faster installs, smoother turns
“It’s been great. One less thing we have to focus on. Now we don’t even think about it—it just works.”
— Lance Baptiste, Director of Vacation Rentals, Sunriver Resort
Big win: Less burnout, better housekeeping morale
Lance’s team didn’t need to hire more people—they just needed to give their current team better tools.
With sojo, former kit-packers now focus on higher-value work. Inspectors aren’t scrambling to chase down missing supplies. And the stress of “making it work” is gone.
“It’s made a big difference for morale—especially in housekeeping. Those team members are hard to retain. This helps.”
— Lance Baptiste, Director of Vacation Rentals, Sunriver Resort
TL;DR: Why Sunriver sticks with sojo
✅ 2+ days of labor saved every week
✅ Pre-packed kits that match each property
✅ Less strain on housekeeping
✅ Fewer supply runs, fewer mistakes
✅ Elevated guest experience, every time
Need help getting your time back—and keeping your shelves stocked?
About sojo
sojo is an Amenity Automation Platform for Vacation Rentals. With more than 30k properties on our integrated platform, we’re able to support property managers and their staff to keep turn days automated and the products a welcome surprise to their guests.