Tips for elevating the guest arrival experience: It’s all about the check-in
Make the check-in so good, that they’ll never want to check out
We believe vacations start the moment your guests enter your home, so make the check-in process the star of the show! Here are 4 ways to upgrade the check-in process to ensure every guest stay starts the best way.
Get the guest's perspective
The first key to enhancing the check-in process is to firsthand experience it. Start by conducting on-site evaluations. Have someone from your team stay in the home during the onboarding process and arm them with a checklist of things to find out about the property, like how it looks from the outside at night (this doubles as a great employee benefit!).
Resource: Employee Property Evaluation Template
Use the Automation Already Available to You
Automation can greatly enhance the check-in process. It's not about replacing the human touch but optimizing routine tasks to ensure consistency. Using tools you're already paying for, automate elements of the check-in for a better experience.
Resource: A 2023 Guest Communication Strategy
Set Guest Expectations
Use your listings to paint an accurate picture of what guests can expect when they arrive. Leverage clear photos of your property and key elements of the check-in process like landmarks leading up to the property, keypad, thermostat, location, and more.
Resource: Airbnb Amenities Audit
Use Your Five Senses
Last but not least, curate the entire guest experience by considering what every guest will see, smell, hear, taste, and touch during their check-in. From providing snacks and wine in the kitchen to diffusing a custom scent on arrival.
Resources: Crumbl Cookies Delivery, PointCentral Automated Lighting, Pura
A little extra thought goes a long way. Remember, a well-crafted check-in process sets the tone for the entire guest stay. As always, if you have questions or thoughts about your check-in process or any other topic, feel free to reach out. Here's to creating a check-in process your guests will love.
sojo is an Amenity Automation Platform for Vacation Rentals. With more than 20k properties on our integrated platform, we’re able to support property managers and their staff to keep turn days automated and the products a welcome surprise to their guests.
Want to see what all the hospitality hype is about? Claim your free sample kit here.